Orders are dispatched within 2 working days. Message us before ordering for any urgent orders. 

Tracking information is automatically emailed to all customers. Or messaged via SMS if the phone number is added to your order. 

Please bear in mind that these times are for the shipment by the carrier. These do not take into account customs delays in certain countries which may slow these times down. This is unfortunately out of our control and we cannot be held liable for any delays due to customs or extenuating circumstances such as bad weather etc.

Kindly allow an extra couple of days for shipping during busy periods such as sales or public holidays.

Soot and Ty reserves the right to amend or place on hold orders placed with incorrect delivery information without notice and to delay dispatch of items until the customer has confirmed correct postal address or confirmed it is a legitimate order by providing identification. The customer takes full responsibility for consequences of providing incorrect information - Soot and Ty is not responsible for issuing refunds or sending replacements.