Somethings wrong! You'd like to return or exchange something? No problem, happy to help.

Please send an email to zak@sootandty.com within 14 days of receipt, with your Order Number and state if you would like a refund or an exchange along with a reason and we will get back to you with instructions on how to return your item.

Please be aware we do not offer free returns. Cost of returns is the customers.

Returns must meet the guidelines below to receive a refund.

Items must be returned to us in an unworn and unwashed condition, deemed fit for resale with tags still attached. All goods are inspected on return.

Please be careful when trying products on, for example, ensure you are not wearing makeup, perfume, deodorant or antiperspirant as this may leave marks on the product and we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains.

Please fold items neatly in the correct bags before returning. The goods are your responsibility until they reach us, so make sure its packed up properly and can’t get damaged in any way. We recommend that you send the parcel using a tracked delivery service

If you were sent a faulty or incorrect item, we will send out a replacement/the correct item to you once we receive the faulty/incorrect item back and refund your return postage up to a maximum of £30.00.

All items must be returned to us before a refund or replacement is issued.

EXCHANGES

If you would like to exchange your item for a different item, then please check on our website for current stock levels or email and we can check the inventory for you.

If the exchange request is out of stock in the size or colour you have opted for, then we can either issue a refund or store credit.

Returns terms above apply to Exchanges as well.